Refunds and Returns Policy
Effective Date: September 16, 2023
Welcome to Angela Ross Cosmétiques, operated by Angela Ross Cosmétiques (“we,” “us,” or “our”). We value your satisfaction with our products and strive to provide a clear and fair Refunds and Returns Policy. Please read this policy carefully to understand the process, conditions, and time frames for product returns and refunds.
1. Eligibility
We accept returns and process refunds under the following conditions:
- You must initiate the return within 7 days of receiving your product.
- The product must be in its original, unused condition, with all packaging and labels intact.
- Returns are accepted for all products except hygiene-sensitive items, such as opened cosmetics. Please contact us for specific instructions regarding these items.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact our Customer Support Team at info@angelarosscosmétiques.com within 7 days of receiving your product to request a Return Authorization (RA) number.
- Include your order number, the reason for the return, and clear photographs of any damaged or defective items.
- Once you receive your RA number, package the product securely with the original packaging and mail it to 156 rue de Tonnancour, Vaudreuil, Quebec. Please include the RA number on the outside of the package.
3. Refund Process
Upon receiving your returned product, we will inspect it to ensure it meets the eligibility criteria. If the return is approved:
- Refunds will be issued to the original payment method used for the purchase.
- We will process your refund within 5-7 business days after receiving the returned product.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label.
5. Restocking Fee
We do not charge restocking fees for eligible returns.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact our Customer Support Team within 7 days of receiving the item. We will provide instructions on how to return the item or offer a replacement or refund, as applicable.
7. Contact Us
If you have any questions, concerns, or need assistance with your return, please contact our Customer Support Team:
Angela Ross Cosmétiques
156 rue de Tonnancour, Vaudreuil, Quebec
Email: info@angelarosscosmétiques.com
8. Policy Changes
We reserve the right to update or modify this Refunds and Returns Policy at any time. The most current version will be posted on our Website with the effective date.
We appreciate your business and aim to provide you with the best possible shopping experience. If you have any feedback or suggestions regarding our Refunds and Returns Policy, please let us know. Your satisfaction is important to us.
Last updated: September 16, 2023